Return and Refund Policy
Return request shall be initiated only by calling the customer service team within 24 hours from receiving the product, our team will proceed with the request based on the type of return:
i. Return Unwanted Items
We are happy to refund items within 7 days of purchase, provided the goods are unused, unopened, in original packaging with all materials, manuals and accessories intact and accompanied by a receipt or order reference number
Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.
ii. Returns Incorrect Items
Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.
Please note that some items may be dispatched in an outer carton that differs in description to that of the items ordered. Where you have received the incorrect items, we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered. Where the correct item has been delivered and the incorrect item has not been collected or otherwise returned to us, then you will be liable for the cost of the incorrect item(s).
iii. Return Faulty Item
In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.
In all cases, this item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement/refund).
If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.
We aim to process all refunds as quickly as possible. please allow up to 7 working days for refunds and replacements to be processed. All refunds will be made using the same payment method where goods were purchased.
For cash on delivery payment, the refund will be by bank transfer to the customer account, the following information shall be given by mail in order to proceed with the transfer process:
· Full name.
· Order number.
· Mobile number.
· Reason for returning.
· Bank details with IBAN
Please note that the time taken to process a refund may vary depending on your bank or credit card provider. In our experience, it can take up to 7 days. This processing time is completely outside of our control and any delay is not on the part of Gigakids
Last updated: August 2020